Terms and Conditions

1. About Get A Doctor

Get A Doctor is a healthcare assistance and service-arrangement platform that helps users identify, compare, and arrange planned healthcare services based on their requirements, location, preferences, and budget.

The Platform may assist users in arranging services such as:

• Planned surgeries
• Home healthcare services
• Nursing assistance
• Diagnostic and laboratory services
• Rehabilitation services
• Medical consultations
• Other healthcare-related support services

Get A Doctor acts solely as a facilitator and coordinator between users and independent healthcare service providers.

2. No Medical Services Provided

Get A Doctor does not:

• Own or operate hospitals, clinics, laboratories, pharmacies, or homecare agencies.
• Employ doctors, nurses, surgeons, or healthcare professionals for providing medical treatment.
• Provide medical diagnosis, treatment, prescriptions, or healthcare services directly.

All healthcare services are delivered solely by independent third-party healthcare providers.

3. Enquiry-Based Service Arrangement

Users may submit enquiries through the Platform.

After receiving an enquiry:

• A customer assistance representative may contact the user.
• The Company may collect additional information regarding the user's healthcare requirements.
• Suitable healthcare service providers may be identified based on user requirements, service availability, geographic location, budget preferences, and other relevant factors.

The final decision to proceed with any healthcare provider remains solely with the user.

4. Provider Selection and Disclosure

The Platform may not display healthcare provider details publicly.

Provider recommendations may be shared only after evaluating the user's specific requirements.

The Company reserves the right to determine which provider options are presented based on operational, quality, availability, and commercial considerations.

5. User Responsibilities

Users agree to:

• Provide accurate and complete information.
• Share relevant medical information when requested and provide updated contact details.
• Independently evaluate healthcare recommendations.
• Verify treatment plans, costs, and medical advice directly with healthcare providers.

Users are responsible for all decisions regarding healthcare services obtained through the Platform.

6. Pricing and Quotations

Any cost estimates, quotations, or price indications provided through the Platform are:

• Subject to change.
• Based on information available at the time.
• Dependent on provider assessments and service requirements.

Final pricing shall be determined by the respective healthcare service provider. The Company does not guarantee the availability of any specific pricing or discounts.

7. Payments

Depending on the service arrangement:

• Payments may be made directly to healthcare providers.
• Payments may be collected by the Company on behalf of service providers where permitted.

Users agree to comply with all applicable payment terms communicated before service confirmation.

8. No Guarantee of Outcomes

The Company does not guarantee:

• Medical outcomes or treatment success.
• Recovery results or provider availability.
• Waiting times or service quality beyond reasonable coordination efforts.

Healthcare outcomes vary based on individual circumstances and medical conditions.

9. Medical Emergencies

The Platform is not intended for emergency medical situations.

In the event of a medical emergency, users should immediately contact local emergency services, visit the nearest hospital, or seek urgent medical assistance.

10. Third-Party Healthcare Providers

Healthcare providers available through the Platform are independent entities.

The Company is not responsible for:

• Medical negligence or clinical decisions.
• Treatment outcomes or provider conduct.
• Service delays or billing disputes arising directly between users and providers.

Any medical service agreement is between the user and the healthcare provider.

11. Limitation of Liability

To the maximum extent permitted by law, Deepfin Intelligence Private Limited shall not be liable for:

• Direct or indirect damages.
• Medical complications or loss of income.
• Loss of data or service interruptions.
• Provider-related disputes or any healthcare outcome arising from services arranged through the Platform.

12. Privacy

User information shall be handled in accordance with the Platform's Privacy Policy.

Users consent to the collection, processing, and sharing of information necessary to facilitate healthcare service arrangements.

13. Intellectual Property

All Platform content, branding, logos, designs, software, and materials are the property of Deepfin Intelligence Private Limited unless otherwise stated.

Users may not copy, distribute, modify, or commercially exploit Platform content without prior written consent.

14. Prohibited Activities

Users shall not:

• Provide false information or impersonate another person.
• Attempt unauthorized access to the Platform.
• Use the Platform for unlawful purposes or interfere with Platform operations.

The Company reserves the right to suspend or terminate access for violations.

15. Service Availability

The Company does not guarantee uninterrupted availability of the Platform.

Services may be modified, suspended, or discontinued at any time without prior notice.

16. Changes to Terms

The Company may update these Terms and Conditions at any time.

Updated Terms will become effective upon publication on the Platform. Continued use of the Platform constitutes acceptance of the revised Terms.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts having jurisdiction over the registered office location of Deepfin Intelligence Private Limited.